This Privacy Policy has been developed in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and other applicable Australian privacy laws.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or profile
• Book an appointment
• Sign up for our newsletter
• Participate in promotions or surveys
• Contact our customer service
• Post reviews or comments
• Apply for employment or partnership opportunities

This information may include your name, email address, phone number, postal address, date of birth, payment information, appointment history, service preferences, and in some cases, your image when you provide photos for our gallery or social media.

1.2 Sensitive Information

In some circumstances, we may collect sensitive information about you, such as health information relevant to providing our services safely (e.g., allergies or medical conditions that may affect treatment). We will only collect sensitive information with your explicit consent and only when it is reasonably necessary for our functions or activities.

1.3 Automatically Collected Information

When you access our Services, we may automatically collect certain information about your device and usage, including:

• Device type, operating system, and browser type
• IP address and device identifiers
• Browsing actions and patterns
• Referring websites or sources
• Date and time of access
• Location information (with your consent)

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our Services
• Process and manage your appointments
• Communicate with you about our Services, promotions, and events
• Personalize your experience and deliver content relevant to your interests
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other illegal activities
• Comply with our legal obligations
• Process employment or partnership applications

3. Disclosure of Your Information

We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, and customer service.
• Business Partners: Companies with whom we partner to offer joint promotional offers or related products and services.
• Affiliates: Our parent company, subsidiaries, and affiliates for the purposes described in this Privacy Policy.
• Legal Requirements: When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

3.1 Overseas Disclosure

We may disclose your personal information to overseas recipients, such as service providers or affiliated companies located outside Australia. Before disclosing your personal information to an overseas recipient, we will take reasonable steps to ensure that the recipient does not breach the APPs in relation to your personal information.

Countries to which we may disclose your personal information include the United States, United Kingdom, and countries within the European Union. These countries may have different data protection laws than Australia.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities and to improve your experience on our Services. These technologies help us:

• Remember your preferences and settings
• Understand how you interact with our Services
• Provide personalized content and advertisements
• Analyze the performance of our Services
• Prevent fraud and enhance security

You can control cookies through your browser settings and other tools. Please note that blocking certain cookies may impact your experience on our Services and limit certain features.

5. Your Privacy Choices

You have certain rights regarding your personal information:

• Access and Update: You can access and update your account information through your profile settings or by contacting us.
• Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails or by contacting us directly.
• Cookies: You can manage cookie preferences through your browser settings.
• Data Rights: Under Australian privacy law, you have the right to request access to your personal information, correction of inaccurate information, and in some circumstances, deletion of your information.

To exercise these rights, please contact us using the details provided in the "Contact Us" section below.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Physical security measures for our facilities

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Applicable legal requirements

When we no longer need your personal information, we will securely delete or anonymize it.

8. Children's Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated Privacy Policy on our website or through other communications. The date the Privacy Policy was last revised is identified at the top of the page.

Your continued use of our Services after we make changes indicates your acceptance of those changes, so please check the Privacy Policy periodically for updates.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Moe & Co. Hair Salon
Privacy Officer
World Square Shopping Center, Shop 10.49A/644 George St
Sydney, NSW 2000
Australia
Email: info@moeandco.com.au
Phone: (02 9283 9887

11. Complaints

If you believe that we have breached the Australian Privacy Principles or any other applicable privacy laws, you may lodge a complaint with us by contacting our Privacy Officer using the details above. We will investigate your complaint and respond to you within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

12. Australian Privacy Principles

For Australian residents, we comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs regulate how we collect, use, disclose, and handle your personal information. For more information about the APPs, please visit the Office of the Australian Information Commissioner's website at www.oaic.gov.au.